Excerpt from Windows of Opportunity: Creating Occasions for Technological Adaptation in Organizations
New technologies are almost never perfect upon initial introduction. As Sahal stated, once introduced, new technologies are afflicted by a wide variety of teething problems. Deployment of a given technology within a specific context of application reveals numerous opportunities for improvement that were not apparent before introduction, but that are needed to meet users' needs, objectives, or changing circumstances (rosenberg, 1982; Dutton and Thomas, The modifications that follow can affect the technology, its physical context, or even users' basic assumptions and patterns of use (leonard-barton, Unfortunately, however, we know little about the dynamics that underlie the modification of technologies-in-use. The objective of this paper is to provide an empirically grounded and theoretically informed conceptualization of how technologies change once introduced into specific user environments. Our research examined two questions. (i) What is the pattern of technological adaptation in organizations do users' modifications describe a continuous and gradual accumulation of minor improvements, or is adaptive effort and attention applied only intermittently, in a discontinuous fashion? Similarly, do organizations continue to adapt new technologies until most problems are addressed, or do adaptive efforts cease before that point? (ii) To the extent that general patterns of technological adaptation are observed, what organizational forces can be found to explain them?
These questions are central to understanding the process of technological change and to appreciating how organizations change through their use of new technologies. Users' modification of existing technologies is critical for several reasons. First, users' discovery of and adaptation to problems in operation is an important force for shaping technological evolution and guiding r&d activity (von Hippel, 1982; Dutton and Thomas, Second, within the user context, modification of existing technologies and procedures for using them is a major determinant of operating efficiency and effectiveness (enos, 1958; Hollander, 1965; Dutton and Thomas.
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Paperback. Zustand: New. Print on Demand. This book, an illuminating study into the relationship between humans and technology, examines how users adapt new processes and technologies to fit their organizational contexts. The author argues that there is a brief window of opportunity after implementation during which users can effectively explore and change new technologies, after which they tend to congeal and become harder to modify. This is due to a combination of factors, including increased routine use, the development of competency traps, and the adjustment of expectations. However, the author also highlights that discrepant events can provide opportunities to revisit these assumptions and reopen the window for change. This book offers valuable insights for managing technological adaptation and emphasizes the importance of creating opportunities for ongoing learning and experimentation. Its findings challenge traditional notions of technological change and provide a fresh perspective on how organizations can harness the full potential of new technologies. This book is a reproduction of an important historical work, digitally reconstructed using state-of-the-art technology to preserve the original format. In rare cases, an imperfection in the original, such as a blemish or missing page, may be replicated in the book. print-on-demand item. Bestandsnummer des Verkäufers 9781333801823_0
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