Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies - Softcover

Klaus, Philipp

 
9781349477340: Measuring Customer Experience: How to Develop and Execute the Most Profitable Customer Experience Strategies
Softcover
ISBN 10: 1349477346 ISBN 13: 9781349477340
Verlag: Palgrave Macmillan, 2015

Inhaltsangabe

Now, more than ever, customer experience plays a pivotal role in the success and longevity of a company. Based on rigorous scientific tools and global data, this book offers a simple but thorough guide on how to master the challenges of the market, and how to deliver superior performance through effective customer experience management.

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Über die Autorin bzw. den Autor

Dr Philipp 'Phil' Klaus is Professor of Customer Experience and Marketing Strategy, founder of Dr. Phil Klaus & Associates Consulting, and holds multiple visiting professorships around the globe. His areas of expertise include customer experience strategy and management, customer experience quality, marketing strategy, the influence of marketing activities and customer experience on consumer behavior and the financial performance of organizations. His award-winning research has appeared in numerous books, and a wide range of managerial and academic journals, including the Journal of Service Management, Journal of Strategic Marketing, Journal of Services Marketing, Journal of Marketing Management, International Journal of Market Research, Journal of Retailing and Consumer Services, Design Management Review, Journal of Direct, Data, and Digital Marketing Practice, Public Affairs, etc. Phil is a frequentkeynote speaker at public and in-company seminars and conferences around the world. He is an experienced senior marketing manager and thought after consultant with an active, international portfolio of Blue-Chip clients from the financial services, retail, luxury goods, telecommunication and the energy sectors, for whom he advises on customer experience strategy, profit enhancement, customer behavior, best practice and business development.

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Verlag
Palgrave Macmillan
Erscheinungsdatum
2015
Sprache
Englisch
ISBN 10 
1349477346
ISBN 13 
9781349477340
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
184
Kontakt zum Hersteller
Springer Nature Customer Service Center GmbH
ProductSafety@springernature.com

Europaplatz 3,69115 Heidelberg, Germany
Heidelberg
69115
Deutschland

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