Empathic Service Design: Challenges in design, analysis and services - Hardcover

Hardcover

ISBN 10: 1350476390 ISBN 13: 9781350476394

Verlag: Bloomsbury Visual Arts, 2025

Inhaltsangabe

Practice-based case studies from around the world exploring empathy within service design.

Über diesen Titel

Über die Autorinnen und Autoren

Dr Melanie Sarantou is Professor of Social Design at Kyushu University in Japan. Her interests span the role of improvisation in arts and design practices when the unsuspected emerges and surprises the researcher. She seeks to understand how the haptic and tactile qualities of arts and narrative practices can sustain marginalised communities. Her recent research explored the role of the arts in mitigating societal challenges.

Dr Satu Miettinen is Professor of Service Design at the University of Lapland, Finland, with research interests spanning the themes of design methods in engaging with the Arctic region, service design methods for inclusion, the participatory development of services and socially responsible art and design methods. Satu is also Dean of the Faculty of Art and Design at the University of Lapland.

Dr Titta Jylkäs is a service designer focusing on digital services with artificial intelligence and data science. She works as an independent design consultant and as a senior lecturer at the University of Lapland. Previously, she has had roles in large corporations as an in-house designer, as a consultant for a design agency, as a service designer in the public sector and as a senior researcher in academia. Her current interests are in intelligent services and the impact that service design can have on the ethics of artificial intelligence.

Details zur Ausgabe

• Verlag: Bloomsbury Visual Arts
• Erscheinungsdatum: 2025
• Sprache: Englisch
• ISBN 10: 1350476390
• ISBN 13: 9781350476394
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 376
• Herausgeber: Sarantou Dr Melanie, Miettinen Dr Satu, Jylkäs Dr Titta
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: WordUnited GmbH; distribution@wordunited.com; ; Theodorstrasse 105; DUSSELDORF; 40472; Deutschland