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How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success) - Softcover
Inhaltsangabe
Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 6th edition of the bestselling Dealing with DifficultPeople features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books... Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career.
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Über die Autorin bzw. den Autor
Roy Lilley is an established writer, broadcaster and commentator on health and social issues, speaking at conferences and seminars throughout the UK and overseas. He is a former NHS Trust Chairman and writes for The Guardian, The Sunday Times, The Daily Telegraph and other national papers and management magazines.
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How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success series)
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How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success series)
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How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People (Creating Success)
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Zustand: New. Brand New! Not Overstocks or Low Quality Book Club Editions! Direct From the Publisher! We're not a giant, faceless warehouse organization! We're a small town bookstore that loves books and loves it's customers! Buy from Lakeside Books! Bestandsnummer des Verkäufers OTF-S-9781398621602
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How to Deal with Difficult People
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Paperback. Zustand: New. Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.Dealing with Difficult People shows you how to manage bullies, manipulators and complainers with practical techniques and real-life examples. Updated for today's workplaces, this sixth edition by Roy Lilley helps you defuse tension, stay professional and get the best out of even the toughest personalities. Bestandsnummer des Verkäufers LU-9781398621602
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How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People (Paperback or Softback)
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Kogan Page 5/27/2025, 2025
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How to Deal with Difficult People
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Paperback. Zustand: New. Some people make work harder than it needs to be - but you don't have to let them. Learn how to handle anyone with calm, confidence and control.From pushy bosses to negative colleagues and demanding customers, difficult behaviour can throw you off balance. But when you know what drives people to act the way they do, you can turn conflict into cooperation.Dealing with Difficult People shows you how to manage bullies, manipulators and complainers with practical techniques and real-life examples. Updated for today's workplaces, this sixth edition by Roy Lilley helps you defuse tension, stay professional and get the best out of even the toughest personalities. Bestandsnummer des Verkäufers LU-9781398621602
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How to Deal with Difficult People: Fast, Effective Strategies for Handling Problem People: 173 (Creating Success)
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How to Deal with Difficult People (Paperback)
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Paperback. Zustand: new. Paperback. Learn how to navigate the bullies, manipulators and complainers who drive you mad. With example dialogue and techniques, it will help you navigate tricky situations and keep your cool. By understanding the motives and individual behaviours of difficult people, you can learn to manage aggression, reduce awkwardness and remain the better person. This 6th edition of the bestselling Dealing with Difficult People features practical exercises, useful templates and top tips you need to get the best out of the worst, including how to deal with difficult customers, dealing with difficult people in the digital sphere, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. The Creating Success series of books. Unlock vital skills, power up your performance and get ahead with the bestselling Creating Success series. Written by experts for new and aspiring managers and leaders, this million-selling collection of accessible and empowering guides will get you up to speed in no time. Packed with clever thinking, smart advice and the kind of winning techniques that really get results, you'll make fast progress, quickly reach your goals and create lasting success in your career. Gain essential skills for career development with this pocket guide to handling the hardest kinds of people, including tricky customers, challenging co-workers and bad bosses. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9781398621602