Process Management: Why Project Management Fails in Complex Decision Making Processes - Hardcover

De Bruijn, Hans; Ten Heuvelhof, Ernst; In 't Veld, Roel J.

Hardcover

ISBN 10: 1402073313 ISBN 13: 9781402073311

Verlag: Springer, 2002

Inhaltsangabe

Managers, of public organizations as well as of large companies, increasingly face a difficult dilemma. One the one hand, much is expected of the decision making by governments and companies. The public want governments to provide safety, quality education, a proper infrastructure and accessible health care, for example. Company staff expect their managers to have a vision and ensure both innovation and continuity. On the other hand, possibilities for a government or corporate management to provide steering are limited. This is because organizations no longer lend themselves to hierarchical steering. Problems are so complex that the boards of many organizations lack the expertise to make the right decisions. This, then, is the dilemma: possibilities for steering are declining, while the demand for it is continuing undiminished. In this book, we set out how to deal with this tension. How can politicians, CEOs or managers in public or private organizations provide steering, if they are unable to rely on hierarchy or on their expertise? The answer is: by designing and managing the process of decision making intelligently. The book presents a comprehensive description of this process design and process management. Currently, attention for process design and process management is emerging everywhere, in Europe as well as in the United States, both in practice and in decision-making theory. Based on our research into process design and process management, the book offers practitioners an appreciation of the complexity of decision making, suggesting to them how to act, given this complexity.

Über diesen Titel

Über die Autorin bzw. den Autor

Hans de Bruijn is professor of Organisation and Management at the Faculty of Technology, Policy and Management, Delft University of Technology.

Ernst ten Heuvelhof is professor of Policy Science at the Faculty of Technology, Policy and Management, Delft University of Technology and at the Department of Public Administration at Erasmus University Rotterdam.

Roel in 't Veld is dean of the Netherlands School of Public Administration, professor of Organisation Sciences at the University of Amsterdam, professor of Management of Public Organisations at the Utrecht School of Governance and professor of Hybrid Organisations at the Open University of the Netherlands.

Details zur Ausgabe

• Verlag: Springer
• Erscheinungsdatum: 2002
• Sprache: Englisch
• ISBN 10: 1402073313
• ISBN 13: 9781402073311
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 174
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: CMN Printpool Inh. Mathis Neumann; https://www.also.com/ec/cms5/en_6000/6000/index.jsp; ; Friedrich-Karl-Str. 9; Hamburg; Deutschland