Problem Driven Management: Achieving Improvement in Operations Through Knowledge Management - Hardcover

Muunoz-Seca, Beatriz; Munoz-Seca, Beatriz; Riverola, Josep

Hardcover

ISBN 10: 1403941378 ISBN 13: 9781403941374

Verlag: AIAA, 2005

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Reseña del editor:

Improving service and profits should be the constant aim of the operation side of any company. This book uncovers the role of knowledge and problem solving as the cornerstones of the improvement process. It presents the logic of the situation and shows practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Biografía del autor:

BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.

JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.

Über diese Auflage

• Verlag: AIAA
• Erscheinungsdatum: 2005
• ISBN 10: 1403941378
• ISBN 13: 9781403941374
• Einband: Tapa dura
• Anzahl der Seiten: 402