Problem Driven Management: Achieving Improvement in Operations through Knowledge Management - Hardcover

Muñoz-Seca, B.; Riverola, J.

Hardcover

ISBN 10: 1403941378 ISBN 13: 9781403941374

Verlag: Palgrave Macmillan, 2004

Inhaltsangabe

Improving service and profits should be the constant aim of the operation side of any company. Beatriz Muñoz-Seca and Josep Riverola uncover the role of knowledge and problem solving as the cornerstones of the improvement process. They present the logic of the situation and show practical ways to implement the approach. Managing the knowledge process and involving the whole company in problem solving are the keys to success. Also the book presents and develops the concept of Problem Driven Management (PDM) as a new approach to Operations.

Über diesen Titel

Über die Autorin bzw. den Autor

BEATRIZ MUÑOZ-SECA is Professor and Head of the Operations and Technology Department at IESE Business School, University of Navarra, Barcelona, Spain.

JOSEP RIVEROLA is Professor of Production, Technology and Operations Management at IESE Business School, University of Navarra, Barcelona, Spain.

Details zur Ausgabe

• Verlag: Palgrave Macmillan
• Erscheinungsdatum: 2004
• Sprache: Englisch
• ISBN 10: 1403941378
• ISBN 13: 9781403941374
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 401
• Kontakt zum Hersteller: Springer Nature Customer Service Center GmbH; ProductSafety@springernature.com; ; Europaplatz 3,69115 Heidelberg, Germany; Heidelberg; 69115; Deutschland