Measuring Itil: Measuring, Reporting and Modeling: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives - Softcover

Steinberg, Randy A.

 
9781412093927: Measuring Itil: Measuring, Reporting and Modeling: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives
Softcover
ISBN 10: 1412093929 ISBN 13: 9781412093927
Verlag: Trafford Publishing, 2006

Inhaltsangabe

Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!

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Über die Autorin bzw. den Autor

Randy A. Steinberg has over 25 years experience implementing and managing IT infrastructures and service management solutions at numerous companies around the world. His past roles include a stint as Global Head of Service Management for Reuters, Head of Operations and Support for the Milwaukee Medical Complex and many Lead Manager roles for numerous large client infrastructure implementations for IBM and Accenture clients. Randy has been a frequent speaker at a number of itSMF meetings around the U.S. and was invited to keynote the national itSMF convention in 2004.

Randy is Manager Certified in IT Service Management. He is the co-author of an ITSM methodology and operational framework that was used worldwide by Andersen Consulting. One of his IT Service Management clients received a Malcolm Baldridge award for the quality of their IT services.

Randy is currently a Senior Consultant at Covestic where he leads large scale ITSM efforts for their clients. He has also authored the book Implementing ITIL — Adapting Your Organization to the Coming Revolution in IT Service Management, also available through Trafford Publishing: ISBN 1-4120-6618-2.

Feel free to contact Randy about any ITSM related concerns, issues or recommended changes and additions to this book. They are always welcome. Randy can be reached at RandyASteinberg@aol.com.

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Verlag
Trafford Publishing
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
1412093929
ISBN 13 
9781412093927
Einband
Taschenbuch
Anzahl der Seiten
176
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
KreGa Onlinehandel GmbH
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