Verwandte Artikel zu Measuring ITIL: Measuring, Reporting and Modeling -...
Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives - Softcover
Inhaltsangabe
Book by Randy A Steinberg
Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.
Reseña del editor
Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with senior executives!
Biografía del autor
Randy A. Steinberg has over 25 years experience implementing and managing IT infrastructures and service management solutions at numerous companies around the world. His past roles include a stint as Global Head of Service Management for Reuters, Head of Operations and Support for the Milwaukee Medical Complex and many Lead Manager roles for numerous large client infrastructure implementations for IBM and Accenture clients. Randy has been a frequent speaker at a number of itSMF meetings around the U.S. and was invited to keynote the national itSMF convention in 2004.
Randy is Manager Certified in IT Service Management. He is the co-author of an ITSM methodology and operational framework that was used worldwide by Andersen Consulting. One of his IT Service Management clients received a Malcolm Baldridge award for the quality of their IT services.
Randy is currently a Senior Consultant at Covestic where he leads large scale ITSM efforts for their clients. He has also authored the book Implementing ITIL — Adapting Your Organization to the Coming Revolution in IT Service Management, also available through Trafford Publishing: ISBN 1-4120-6618-2.
Feel free to contact Randy about any ITSM related concerns, issues or recommended changes and additions to this book. They are always welcome. Randy can be reached at RandyASteinberg@aol.com.
„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.
Gebraucht kaufen
Zustand: AusreichendItem in acceptable condition! Textbooks...
Diesen Artikel anzeigen
EUR 3,48
Gratis für den Versand innerhalb von/der USA
Versandziele, Kosten & DauerNeu kaufen
Diesen Artikel anzeigen
EUR 87,65
EUR 5,90 für den Versand innerhalb von/der USA
Versandziele, Kosten & DauerSuchergebnisse für Measuring ITIL: Measuring, Reporting and Modeling -...
Beispielbild für diese ISBN
Measuring ITIL Measuring Repor
Anbieter: SecondSale, Montgomery, IL, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Acceptable. Item in acceptable condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Bestandsnummer des Verkäufers 00088332515
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Measuring ITIL Measuring Repor
Anbieter: SecondSale, Montgomery, IL, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. Item in very good condition! Textbooks may not include supplemental items i.e. CDs, access codes etc. Bestandsnummer des Verkäufers 00089165168
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Measuring ITIL Measuring Repor
Anbieter: SecondSale, Montgomery, IL, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. Bestandsnummer des Verkäufers 00088454271
Anzahl: 2 verfügbar
Foto des Verkäufers
Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
Anbieter: Reliant Bookstore, El Dorado, KS, USA
Verkäuferbewertung 4 von 5 Sternen
Zustand: good. This book is in good condition with very minimal damage. Integrity of the book is in good condition with no missing pages. Pages can have minimal notes or highlighting. Cover image on the book may vary. Ships out quickly in a secure plastic mailer! Bestandsnummer des Verkäufers 56JTFH000FH6_ns
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Measuring Itil: Measuring, Reporting and Modeling
Anbieter: KuleliBooks, Phoenix, AZ, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. The book may have minor cosmetic wear (i.e. creased spine/cover, scratches, curled corners, folded pages, minor sunburn, minor water damage, minor bent). The book may have some highlights/notes/underlined pages - Accessories such as CD, codes, toys, may not be included - Safe and Secure Mailer - No Hassle Return. Bestandsnummer des Verkäufers 521PY6003DQ8
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Measuring ITIL: Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
Anbieter: Wonder Book, Frederick, MD, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. Very Good condition. With CD! A copy that may have a few cosmetic defects. May also contain light spine creasing or a few markings such as an owner's name, short gifter's inscription or light stamp. Bestandsnummer des Verkäufers B18M-00376
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Measuring ITIL : Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Bestandsnummer des Verkäufers 5865532-6
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Measuring ITIL : Measuring, Reporting and Modeling - the IT Service Management Metrics That Matter Most to IT Senior Executives
Anbieter: Better World Books, Mishawaka, IN, USA
Verkäuferbewertung 5 von 5 Sternen
Zustand: Good. Used book that is in clean, average condition without any missing pages. Bestandsnummer des Verkäufers 6256520-6
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Measuring Itil: Measuring, Reporting and Modeling
Anbieter: ThriftBooks-Dallas, Dallas, TX, USA
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 0.5. Bestandsnummer des Verkäufers G1412093929I4N00
Anzahl: 1 verfügbar
Beispielbild für diese ISBN
Measuring ITIL: Measuring, Reporting and Modeling - The IT Service Management Metrics That Matter Most to IT Senior Executives
Anbieter: WorldofBooks, Goring-By-Sea, WS, Vereinigtes Königreich
Verkäuferbewertung 5 von 5 Sternen
Paperback. Zustand: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Bestandsnummer des Verkäufers GOR005848411
Anzahl: 3 verfügbar