Dancing With the Customer: 101 Lessons in Service Supremacy - Softcover

Dorrian, Paul

Softcover

ISBN 10: 1415200327 ISBN 13: 9781415200322

Verlag: Random House Struik, 2009

Inhaltsangabe

This easy-to-read book provides guidelines for the creation of service and market supremacy by using customer service as a strategic tool. Among the 101 lessons covered are: *developing a competitive frame of mind *guidelines for executives and managers as to how this can be achieved *creating the proper service infrastructure *the practices necessary to create service supremacy *how employees should behave when interacting with customers. The book also provides fundamental reminders as to the importance of service as a strategic weapon. It is an invaluable aide to any business wishing to increase its market share and retain customer loyalty.

Details zur Ausgabe

• Verlag: Random House Struik
• Erscheinungsdatum: 2009
• Sprache: Englisch
• ISBN 10: 1415200327
• ISBN 13: 9781415200322
• Einband: Taschenbuch
• Anzahl der Seiten: 199
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Purmerul LTD; https://strengholt.nl/en/; ; 22 Liuleburgaz Str., floor 4, app. 9; Plovdiv; 4000; Bulgarien