The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary - Softcover

Gilbert-Jamison, Theo

 
9781420856309: The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Average to Extraordinary
Softcover
ISBN 10: 1420856308 ISBN 13: 9781420856309
Verlag: AuthorHouse, 2005

Inhaltsangabe

In reading this book, you will find that The Six Principles of Service Excellence IS: ¿ A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. ¿ More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders. You will further come to realize that The Six Principles of Service Excellence IS NOT: ¿ A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. ¿ For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. ¿ A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.

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Verlag
AuthorHouse
Erscheinungsdatum
2005
Sprache
Englisch
ISBN 10 
1420856308
ISBN 13 
9781420856309
Einband
Taschenbuch
Anzahl der Seiten
156
Kontakt zum Hersteller
Nicht verfügbar
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