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Delivering Superior Service: Reshaping the Communications Service Enterprise - Softcover

Electronic Data Systems Corporation

 
9781425974152: Delivering Superior Service: Reshaping the Communications Service Enterprise
Softcover
ISBN 10: 1425974155 ISBN 13: 9781425974152
Verlag: AuthorHouse, 2006

Inhaltsangabe

Decades of experience with communications enterprises worldwide are the basis for this compilation of thought-leadership papers by EDS executives who serve the communications industry. The papers address key challenges Communications Service Providers (CSPs) face and recommed initiatives for resolving them. EDS believes CSPs can offer a superior customer experience and build sustained customer loyalty by going to market with products and services more quickly and efficiently. But to do so, CSPs must commit to a transformational journey that will ultimately result in customer satisfaction and revenue growth. This insightful book explains how a CSP can reshape its business model and IT environment to achieve significant business results.

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Verlag
AuthorHouse
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
1425974155
ISBN 13 
9781425974152
Einband
Taschenbuch
Anzahl der Seiten
244
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
GPSR Kontakt
gpsr@libri.de

Europaallee 1
Bad Hersfeld
36244
Deutschland