The Positive Coach Approach: Call Center Coaching for High Performance - Softcover

McKee, Judy

 
9781425978389: The Positive Coach Approach: Call Center Coaching for High Performance
Softcover
ISBN 10: 142597838X ISBN 13: 9781425978389
Verlag: AuthorHouse, 2007

Inhaltsangabe

The Positive Coach Approach is truly unique in that it provides a clearly charted course of action. It's a course for anyone charged with the task of improving call center performance in the form of customer satisfaction, increased sales, shorter call times, and greater employee satisfaction. This book is a teaching guide that will lead you through what to do, why to do it, and how to do it. This method of coaching eliminates: - Stress on coaches and agents - The need for constructive criticism The Positive Coach Approach is: - A proven way to get more and better results - A kinder approach to performance improvement

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Verlag
AuthorHouse
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
142597838X
ISBN 13 
9781425978389
Einband
Taschenbuch
Anzahl der Seiten
160
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
KreGa Onlinehandel GmbH
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