Your Emerging Leadership Journey is the virtual guide for supervisors, managers, and recent graduates to use when planning their business career. Their plan will be based on the assumption that they will be promoted to a leadership position within ten years. For some, this journey can begin as early as the year of their college graduation. Within the book, the leadership essentials are clearly presented and supported by real life examples of success and failure. The management phase of their career progression begins with knowing themselves, knowing others, and building relationships through emotional intelligence. Direction is provided for taking control of their career journey in order to minimize the time they spend in the management phase of their career. Once this task-oriented management phase has ended, and the candidate has been promoted to their first leadership position, responsibilities will change that entail taking the organization and its team forward toward a common vision. Highlighted in the book are critical factors to becoming a strong leader including the importance of integrity, courage, family, servant leadership, emotional intelligence, and managing for quality. After reading this book, you will be armed with the skills and knowledge to become an effective leader.
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After forty-one years, John H. King, Jr. retired as president and CEO of HDS Services, a national food management company. He was promoted to his first leadership position, Corporate Vice President of Operations, at the age of thirty-three. He has been an adjunct professor at Michigan State University since the early 1990's. Dr. Ronald F. Cichy, Ph.D., NCE5, CHA Emeritus, CFBE, CHE, has been the director of the School of Hospitality Business at Michigan State University since 1988. His first leadership position, at twenty-four, was as the General Manager for a resort hotel. He is a frequent speaker at meetings, and institutes for business.
Preface..............................................................................xiAbout the Authors....................................................................xiiiPart I Introduction to Leadership....................................................1Chapter One Your Leadership Vision...................................................5You Will Emerge a Leader.............................................................5Student Transformation...............................................................7What Makes Leaders Different?........................................................8A Perfect Leadership Journey.........................................................9Leadership as a Journey..............................................................11Leadership Is Not a Fad..............................................................12Are Leaders Born or Developed?.......................................................13Preparing for a Leadership Position..................................................14Leadership Lesson from the Eagle.....................................................15Chapter Two The Leadership Journey...................................................21The Journey: Where Are You Now? Where Are You Going?.................................21Personal Leadership Qualities........................................................22Qualities, Keys, and Secrets of Effective Leadership.................................22Five Essentials of Leadership........................................................27Part II Understanding Leadership.....................................................39Chapter Three Know Yourself..........................................................43Your Inner World.....................................................................43The Servant Leader...................................................................43Assessing Your Personality...........................................................47Team-Based Personality Assessment....................................................49Knowing Yourself.....................................................................50Character and Leadership.............................................................52Chapter Four Integrity and Honesty...................................................55Leadership and Integrity.............................................................55Dealing with Pressure................................................................57Organizational Culture...............................................................57Establishing a Code of Ethics........................................................58Seven Keys to Organizational Ethical Success.........................................58Challenges Leaders Face..............................................................61Processes Support Ethics.............................................................61Examples of Ethics Violations........................................................61How to Act in Unethical Situations...................................................62Leadership Lesson from the Eagle.....................................................63Chapter Five Know Others.............................................................65Knowing and Serving Others...........................................................65Other Groups Leaders Engage..........................................................65Serving the Associate Group..........................................................66Serving External Customers...........................................................67Serving Owners and Investors.........................................................68Serving Suppliers....................................................................69Serving the Community................................................................69Serving Your Family..................................................................71Part III Building Leadership Skills..................................................73Chapter Six The Effective Manager....................................................77Questions of the Unknown.............................................................77How to Handle the Unknown............................................................77Effective Management.................................................................78Learning from Successful Leaders.....................................................80Steps to Making Change...............................................................82Defining the Managing for Quality Model..............................................83Quality Should be Integrated into All Parts of Your Organization.....................83Three Important Expectation Sets.....................................................84Expectations in Decision Making......................................................84Customer-Driven Organizations........................................................85Internal Customer Teams..............................................................85Associates First or External Customers First?........................................85External Customers...................................................................86Welcoming Customer Complaints........................................................87Constructing Your Team...............................................................88Steps in the Decision-Making Process.................................................88Management's Role....................................................................89The VANO Manager.....................................................................90Chapter Seven Leading with Emotional Intelligence....................................93The Emotionally Intelligent Leader...................................................93Managers and Leaders Use Emotional Intelligence......................................93EI, Self-Esteem, and Temper..........................................................95IN, OUT, RELATIONSHIPS...............................................................96First Three Pillars of EI:...........................................................100Fourth and Fifth Pillars of EI:......................................................100Comparing High and Low EI Groups.....................................................101Chapter Eight Planning and Building Your Career......................................107Managing Your Career Progression.....................................................107Developing Power Through Attitude....................................................108Planning and Action..................................................................110Generational Differences.............................................................113Building Strengths and Key Competencies..............................................117Assertiveness........................................................................119Balancing the Age Gap................................................................121Networking...........................................................................121Part IV Leadership: Final Steps......................................................125Chapter Nine Managing Change.........................................................129Leading...
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