Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement (LITA Guides) - Softcover

Buch 3 von 29: LITA Guides

Marquez, Joe

 
9781442263840: Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement (LITA Guides)
Softcover
ISBN 10: 1442263849 ISBN 13: 9781442263840
Verlag: Rl, 2016

Inhaltsangabe

Service design is a holistic, cocreative, and usercentered approach to understanding user behavior for creating or refining services. Use this Lita Guide to help as a toolkit for implementing service design studies and projects at all types of libraries. It begins with directions for how to create a service design team and assembling a user working group for your library and move through the various phases in a service design journey. The authors outline the tools required to gain insights into user behavior and expectation and how to diagnose the difference between a symptom and a problem users face when interacting within the library environment. The guide features a series of examples that the service design team can use to learn how to work with library staff and patrons to find out what current user experience is like and how to refine services to better meet user expectations.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorinnen und Autoren

Joe Marquez is currently the Web Services Librarian at Reed College in Portland, OR. He has presented and written on topics related to website usability and marketing of the library. His current research involves service design in the library environment. He has an MLIS from the University of Washington iSchool and an MBA from Portland State University.

Annie Downey is the Director of Research Services at the Reed College Library in Portland, OR. She has written and presented on user studies, information literacy, K-20 library instruction, assessment, and academic library administration. She has an MLS and a PhD in Higher Education from the University of North Texas.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
Rl
Erscheinungsdatum
2016
Sprache
Englisch
ISBN 10 
1442263849
ISBN 13 
9781442263840
Einband
Taschenbuch
Anzahl der Seiten
156
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
22763
Deutschland

Weitere beliebte Ausgaben desselben Titels

9781442263833: Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement (LITA Guides)

Vorgestellte Ausgabe

ISBN 10:  1442263830 ISBN 13:  9781442263833
Verlag: Rowman & Littlefield, 2016
Hardcover