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Competency-Based Performance Reviews offers you a new and more effective way to handle performance reviews and to coach your employees to emphasize the knowledge, skills, and abilities that they have and the organization needs. Most sophisticated U.S. and international employers are using competency-based systems to select and interview their employees, as well as evaluate the performance of those employees. Fortune 500 corporations such as American Express, Anheuser-Busch, Coca-Cola, Disney, Federal Express, IBM, Johnson & Johnson, and Pfizer are all looking for specific competencies. Competency-Based Performance Reviews includes sample phrases to use on reviews, as well as sample accomplishment statements to help employees write and improve their own.
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Robin Kessler is president of The Interview Coach, a human resources and career consulting firm based in Houston; she also teaches Interviewing Skills, Training and Development, Organization Communication, and Writing for Presentations as an adjunct professor for the University of Houston-Downtown. Robin has more than 20 years of experience improving interviews, presentations, and organization communication as a human resources professional, consultant, and career coach. She is the author of two other books, Competency-Based Resumes and Competency-Based Interviews, which were the first books giving candidates and employees the information to communicate more effectively in competency-based organizations. She has been a guest speaker at national and international conferences, and has been interviewed for newspapers, magazines, and radio and television programs. Robin received her BA and MBA (MM) from Northwestern University.
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