Part 1. Introduction to Maintenance management in Network Utilities.- 1.A Background on Utilities and Maintenance Management.- 2.International Standards, Best Practices and Maintenance Management Models as Reference.- 3.Measuring the Maintenance Contribution.- 4.Techniques and Tools for Maintenance Management.- Part 2. Processes and Tools to Manage Maintenance in Network Utilities.- 5.Defining the Maintenance Management Framework.- 6.Managing the Maintenance Strategy.- 7.Monitoring Services.- 8Managing Incidents.- 9.Analyzing Maintenance.- 10.Incidents Prevention.- 11.Network Capacity Analysis and Administration.- 12.Control and Knowledge management Systems.- 13.Change management.- Part 3. Management Framework Evaluation.- 14.Qualitative Evaluation and Maturity.- 15.Quantitative Evaluation and Intellectual Capital Scope.
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