A dynamic collection of tools, techniques, and strategies that will help you manage difficult people more effectively.
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David Cotton is an international trainer, speaker, facilitator and author. He is a Felow of the British Institute for Learning and Development, a Member of the Institute of Leadership, and an accredited DISC practitioner. He has run a successful consultancy since the 1980s, working on 4 continents and more than 30 countries.
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Paperback. Zustand: Very Good. Managing Difficult People in a Week (Teach Yourself in a Week) This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Bestandsnummer des Verkäufers 7719-9781471800344
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Paperback. Zustand: new. Paperback. Written by David Cotton, a leading expert as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know in order to manage difficult people successfully.The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points:- Sunday: understanding and preventing difficult behaviour - Monday: developing your skills for managing difficult people - Tuesday: more advanced skills for managing difficult people - Wednesday: managing specific types of difficult behaviour - Thursday: feedback that works and critical conversations - Friday: managing conflict - Saturday: getting support and escalating issues At the end of the book, there are refresher questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience.So what are you waiting for? Let this book put you on the fast track to success! A dynamic collection of tools, techniques, and strategies that will help you manage difficult people more effectively. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. Bestandsnummer des Verkäufers 9781471800344