In this groundbreaking new book, library practitioners, anthropologists, and design experts combine to advocate a new focus on User Experience (or 'UX') research methods. Through a combination of theoretical discussion and applied case studies, they argue that this ethnographic and human-centred design approach enables library professionals to gather rich evidence-based insights into what is really going on in their libraries, allowing them to look beyond what library users say they do to what they actually do. Edited by the team behind the international UX in Libraries conference, this volume will ignite new interest in a rapidly emerging area of research.
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Andy Priestner manages Cambridge University's pioneering FutureLib innovation programme, employing user experience and design thinking to develop new library services across the university. He is the founder of the UX in Libraries Conference and provides training and consultancy on the subject to institutions across Europe.
Matt Borg was an academic librarian at Sheffield Hallam University for fourteen years, during which time he was responsible for a new research-based approach to user experience. He is now a Solutions Expert at ProQuest's Ex Libris, where he works to bring new technology to libraries across Europe, as well as a freelance trainer in UX techniques.
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