Leaders or Boards of Directors often believe the culture of their organization is in need of change. Sometimes the organizational culture is in need of change; other times it is not. In today's global marketplace, it is important for leadership to make the right decision. There are proven success steps leaders need to follow to bring about cultural changes in their organizations. This book provides the steps and questions for leaders to address relative to whether their organizations are in need of a change. It asks leaders to consider their leadership style, to look at what other organizations have done, to set goals and timeframes, the organization's vision and mission statements - all before making a final decision about whether there is a need for changing the culture. The importance of effective communications can make the difference in whether an organization succeeds in changing. Too often leaders believe providing information about how an organization is changing is the same as communicating how and why an organization is changing. Nothing is further from reality. Followers need to understand how organizational changes will affect them personally. Because many followers are not comfortable with change, conflicts often arise. This book discusses how organizational leaders can foresee and prevent some conflicts from happening and how to deal with the conflicts that do arise. Lastly, the book outlines the steps leaders need to follow to ensure a successful change in their organizations. Too often leaders do not outline a plan of action the leads to a successful change. Without a plan of action, leaders often don't stay the course, ensuring failure of the organization.
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| Acknowledgements........................................................... | vii |
| Introduction............................................................... | xiii |
| Leadership................................................................. | 1 |
| Planning A Change Effort................................................... | 2 |
| Does My Leadership Style Make A Difference?................................ | 3 |
| The Inside Look............................................................ | 5 |
| The Outside Look........................................................... | 9 |
| What Can Leaders Learn From What Others Have Done?......................... | 11 |
| Setting Goals.............................................................. | 15 |
| Establishing Timeframes.................................................... | 16 |
| Other Leadership Concerns.................................................. | 18 |
| Vision & Mission Statements................................................ | 21 |
| Organizational Reality..................................................... | 22 |
| Communications............................................................. | 27 |
| Reactive And Proactive Communication....................................... | 35 |
| Dealing With Conflict...................................................... | 39 |
| The Cost Of Conflict To The Organization................................... | 39 |
| Indirect Costs Of Employee Conflict........................................ | 41 |
| Direct Costs Of Employee Conflict.......................................... | 46 |
| What Other Kinds Of Conflict Might You Experience?......................... | 50 |
| Other Conflicts/Losses To Consider......................................... | 61 |
| Implementing Steps......................................................... | 65 |
| What Are The Necessary Steps And Timelines For The Change In Your Organization's Culture And Structure?...................................... | 66 |
| Should You Implement A Change In Your Organization's Culture And Structure?................................................................. | 68 |
| Author Biographies......................................................... | 111 |
| Dr. Dennis R Clodi......................................................... | 111 |
| Dr. Rich Schuttler......................................................... | 113 |
LEADERSHIP
Part 1 in a Series of 5
There are proven success steps leaders follow to bring about culturalchanges in their organizations. This book offers ways to facilitatesuccessful organizational change. Questions are also provided to helpensure positive outcomes where measured goals and objectives are createdand then tracked to completion.
As a leader, it isimportant for you tounderstand that the speedof organizational changeis directly related to thesize of an organization.CHANGE TAKESTIME. Planned change,with proper implementingand tracking strategies,allows goals to be realized.To make informeddecisions about the need for a cultural shift, you must first look at whatcurrently exists inside and outside of your organization. Then you shouldinclude other stakeholders to develop a sound and systematic approach.
PLANNING A CHANGE EFFORT
There are 3 major steps to consider:
* Preparing for Change
* Implementing Change
* Following-up on Change
Each step in the change process requires careful and detailedplanning. If any step is done incorrectly, organizational resources may belost, time wasted, and morale affected.
There are several questions that must be addressed before you begin:
* Do I have a compelling reason to justify the change?
* Have I identified the key stakeholders to discuss the possible change?
* Am I prepared to make a strong personal commitment to the change?
* Am I ready to handle change-related disruptions that may occur inmy organization?
* Do I have a timeline prepared for making the changes?
* What will my organization's new vision/mission statement be afterthe change?
* Do I have the resources needed to implement the change?
* Have I prioritized the steps needed to successfully implement thechange?
* Am I prepared for potential casualties that may occur during/afterthe change?
* How am I going to communicate the planned changes to everyoneinvolved?
* What communication channels are available for my team membersto use?
DOES MY LEADERSHIP STYLE MAKE A DIFFERENCE?
Leaders must take an honest look at how they manage their followersand stakeholders. The more autocratic a leader has been in the past,the more difficult it will be for followers to trust the changes he or shewants to implement. Those leaders who have led with a transformationalleadership style will often find it easier and faster to garner supportfrom the followers during a shift in the culture of their organization.Transformational leadership is finding ways to help followers performbeyond expectations their superiors and their own personal goals.Transformational leaders are concerned with all aspects of their followers'personal and professional lives.
Based on your current knowledge, what is my current leadershipstyle (transformational, transactional, charismatic, authoritarian,servant, situational, other)?
________________________________________________________________________________________________________________________________________________________________________________________________
If I decide to make a cultural change in my organization, will I needto modify my current leadership style? If so, how? If not, why not?
________________________________________________________________________________________________________________________________________________________________________________________________
What tools and resources are available to me and my leadership teammembers to analyze our current leadership styles?
Do I have these tools or resources available internally? Yes No
If NOT, do I have the financial resources to find outside help? Yes No
THE INSIDE LOOK
In today's rapidly changing business environment, there are productsand services that were not available a few short years ago. If a leader wouldlike to expand a product/service line to retain the organization'scompetitive advantage, he or she may need to make changes within theorganization. Leaders, along with their teams, will need to evaluate theresults they hope to see, examine the current culture and procedures oftheir organization, and determine if their current strategy still makes sense.More importantly, a leader must...
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