"The most comprehensive text on effective program development on the market. The authors do an excellent job at covering the important tasks and processes necessary in building results-based programs." (Stephanie L. Carter)
“This book provides a detailed and cumulative set of instructions and guidelines that every human service manager should know.” (Daniel Hubler)
“[This book’s] practical and straightforward approach guides students through the fundamentals of program planning and evaluation from an effectiveness-based perspective. The strengths of this well-organized text are its pragmatic approach and applied focus. The real-life examples and practical information make this text a very valuable resource for both students and practitioners.” (Louise M. Murray)
The Fifth Edition of the classic Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. The authors, all leaders in the field, incorporate the principles of effectiveness-based planning as they address the steps of designing, implementing, and evaluating a human services program at the local agency level.
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