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Words Matter: How One Little Word Can Change the Way You Do Business - Softcover

MacDonald, Norman P.

 
9781496066411: Words Matter: How One Little Word Can Change the Way You Do Business

Inhaltsangabe

Words matter. How we talk about our customers will have a direct impact on how we "think" about our customers. As you will learn from this book, customers are not "a" customer or "the" customer. They are MY customer and YOUR customer. If we fail to remember that, sooner or later they will become someone else's customer.

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