Technical Knowledge for Service Advisors - Softcover

Marchand, Gregory

 
9781507797624: Technical Knowledge for Service Advisors
Softcover
ISBN 10: 1507797621 ISBN 13: 9781507797624
Verlag: CreateSpace Independent Publishing Platform, 2015

Inhaltsangabe

Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

Greg Marchand has over 25 years of unique experience in the automotive industry. Greg designs and delivers knowledge rich service management curriculum focused on customer service and customer satisfaction for the Service Sales Academy, conducts in-shop process consultations nationwide, and is the host of Repair Shop Rescue. Greg is a former independent shop owner, Toyota Business Development Consultant, technician, and author. Greg holds an MBA in Organizational Sustainability.

„Über diesen Titel“ kann sich auf eine andere Ausgabe dieses Titels beziehen.

Verlag
CreateSpace Independent Publishing Platform
Erscheinungsdatum
2015
Sprache
Englisch
ISBN 10 
1507797621
ISBN 13 
9781507797624
Einband
Taschenbuch
Anzahl der Seiten
48
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
KreGa Onlinehandel GmbH
4950000000000
info@krega-onlinehandel.de

Birkenweg 31
Brakel
33034
Deutschland