Misunderstandings can cause conflict. But how do you resolve a conflict caused by a misunderstanding? It seems reasonable to suspect that correcting a misunderstanding would be the best way to end the conflict. However, attempts to correct a misunderstanding can very easily escalate a conflict. With over 20 years of experience working with people in conflict, Dr. Voyles provides a step-by-step description of how our best efforts to get understanding from the other person can become a trap, not only denying us the goal we seek, but potentially making that conflict worse. Learning how to stay out of the Understanding Trap will improve all of your personal and professional communications. Getting a clear look at what is actually happening when we attempt to correct another person’s misunderstanding, will change the way you approach conflict forever.
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Dr. Rick Voyles is a conflict navigation specialist and a business coach. With over 20 years of experience, Dr. Voyles is an expert mediation trainer, training mediators for Federal agencies, for State Court systems and for private practices. He coaches business executives and corporations in revenue development, leadership development and growth strategies for organizational success. He is founder and CEO of the Center for Dispute Solutions where clients can find productive and cost effective solutions to their people related problems. Dr. Voyles has served on several Boards of Directors, including the Interfaith Coalition of Atlanta, the Georgia Chapter of the Association for Conflict Resolution and as a Commissioner for the Georgia Commission on the Holocaust. He has published two books, Understanding Conflict: What are We Fighting For? and Understanding Conflict: A Resource for the Military Family and is a highly sought after speaker and coach across the United States. For more on Dr. Rick Voyles, review his resume and sample client list at www.centerfordisputesolutions.com/about/.
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