The Customer Service Manager's Handbook - Softcover

Hoffman, Jodie L

 
9781518631146: The Customer Service Manager's Handbook
Softcover
ISBN 10: 1518631142 ISBN 13: 9781518631146
Verlag: CreateSpace Independent Publishing Platform, 2015

Inhaltsangabe

The Customer Service Manager's Handbook is a comprehensive resource for managers. It covers the importance of hiring the right employees, getting them acclimated, and properly training them. It gives valuable tips on how to coach and motivate employees to perform at their absolute best. The Handbook highlights the huge impact performance evaluations have on performance. It also gives tips on tackling difficult situations, such as getting people back on track when they are not performing up to par.The Customer Service Manager's Handbook provides valuable information on hiring, orientation, training, coaching, motivating, disciplining, and evaluating employees. Most importantly, all of the information is tailored to customer service departments!Within the Handbook you'll find dozens of helpful forms to help you navigate the unique world of customer service management!

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Verlag
CreateSpace Independent Publishing Platform
Erscheinungsdatum
2015
Sprache
Englisch
ISBN 10 
1518631142
ISBN 13 
9781518631146
Einband
Taschenbuch
Zeichner
Dunthorne David J
Anzahl der Seiten
270
Kontakt zum Hersteller
Manufactured by Amazon on behalf of the author
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