Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact - Softcover

Gelmi, Thomas

 
9781532071270: Breakthrough: What Cabin Crew Can Teach You About Leadership, Teamwork and Customer Contact
Softcover
ISBN 10: 1532071272 ISBN 13: 9781532071270
Verlag: iUniverse, 2019

Inhaltsangabe

Managers, employees, and customers meet in the limited space of an aircraft. They interact and encounter conflicts such as those found in other areas of the world of work. How the interaction takes place strongly depends on the skills and performance of the cabin crew, who at best must anticipate and de-escalate challenges and at worst solve them immediately and without help from the outside. This calls for the highest level of personal and interpersonal competence-with all the consequences. So what can managers and employees learn from the setting on board? Each chapter begins with exciting real-life stories that happened at a certain latitude and longitude and an altitude of thirty thousand feet. The reader directly recognizes parallels to his or her life, tracks down problems faster in the future, and finds new solutions. If you want to increase your professional and personal effectiveness, this book is a must-read for you.

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Verlag
iUniverse
Erscheinungsdatum
2019
Sprache
Englisch
ISBN 10 
1532071272
ISBN 13 
9781532071270
Einband
Taschenbuch
Anzahl der Seiten
204
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Europaallee 1
Bad Hersfeld
36244
Deutschland

Weitere beliebte Ausgaben desselben Titels

9783982017020: BREAKTHROUGH: What Cabin Crew can teach you about Leadership, Teamwork and Customer Contact

Vorgestellte Ausgabe

ISBN 10:  3982017025 ISBN 13:  9783982017020
Verlag: Werdewelt Verlags- und Medienhaus, 2019
Hardcover