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Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business & Management Series) - Hardcover

Desatnick, Robert L.; Detzel, Denis H.

 
9781555424152: Managing to Keep the Customer: How to Achieve and Maintain Superior Customer Service Throughout the Organization (Jossey Bass Business & Management Series)
Hardcover
ISBN 10: 1555424155 ISBN 13: 9781555424152
Verlag: Jossey-Bass Inc.,U.S., 1993

Inhaltsangabe

A guide to achieving superior customer service focuses on the management-training programs of nineteen companies, including Federal Express, Walt Disney, AT&T, and others.

Die Inhaltsangabe kann sich auf eine andere Ausgabe dieses Titels beziehen.

Über die Autorin bzw. den Autor

ROBERT L. DESATNICK is president and founder of Creative Human Resource Consultants, based in Chicago. Denis H. Detzel is vice president and director of research and development practice of the Hay Group, a management consulting firm also in Chicago. DENIS H. DETZEL Robert L. Desatnick is president and founder of Creative Human Resource Consultants, based in Chicago. Denis H. Detzel is vice president and director of research and development practice of the Hay Group, a management consulting firm also in Chicago.

Von der hinteren Coverseite

Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.

A blueprint for building and mainting total organizational commitment to customer satisfaction. Real-world examples, important new data, surveys and studies offer an inside look at the training and management practices of seventeen companies noted for their superior service.

Aus dem Klappentext

Provides a blueprint for building and maintaining a total organizational commitment to greater customer satisfaction. Examples from a wide range of businesses and nonprofit organizations and important new data from Hay Group surveys and studies offer an inside look at the training and management practices of seventeen companies noted for superior service. Describes how management, by establishing the highest standards of excellence, can create an organization that truly serves the customer.A blueprint for building and mainting total organizational commitment to customer satisfaction. Real-world examples, important new data, surveys and studies offer an inside look at the training and management practices of seventeen companies noted for their superior service.

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Verlag
Jossey-Bass Inc.,U.S.
Erscheinungsdatum
1993
Sprache
Englisch
ISBN 10 
1555424155
ISBN 13 
9781555424152
Einband
Gebundene Ausgabe
Anzahl der Seiten
320
Kontakt zum Hersteller
WROX
https://www.wiley.com/en-us

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Verantwortliche Person
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