The Race Without a Finish Line: America's Quest for Total Quality (Jossey Bass Business & Management Series) - Hardcover

Schmidt, Warren H.; Finnigan, Jerome P.

Hardcover

ISBN 10: 1555424627 ISBN 13: 9781555424626

Verlag: Jossey-Bass, 1992

Inhaltsangabe

Based on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. A complete guide for implementing total quality management (TQM) in all organizations. Lessons learned by leading TQM companies will help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

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Über die Autorin bzw. den Autor

WARREN H. SCHMIDT is professor emeritus of public administration at the University of Southern California. JEROME P. FINNIGAN is human resources manager for Xerox Corporation's Office Document Systems and was instrumental in the firm's transition to TQM.

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"An excellent primer on the most important subject for American business in the 1990's--training its people."--James Flannigan, business columnist, Los Angeles TimesBased on interviews and site visits with twelve Baldrige National Quality Award-winning companies as well as with two winners of the President's Quality and Productivity Award. This complete guide for implementing total quality management (TQM) in all organizations offers lessons learned by leading TQM companies to help managers and executives assess an organization's readiness for TQM and prepare for the cultural revolution required to truly embrace quality.

Details zur Ausgabe

• Verlag: Jossey-Bass
• Erscheinungsdatum: 1992
• Sprache: Englisch
• ISBN 10: 1555424627
• ISBN 13: 9781555424626
• Einband: Gebundene Ausgabe
• Auflage: 1
• Anzahl der Seiten: 402
• Kontakt zum Hersteller: Wiley-VCH GmbH; product_safety@wiley.com; ; Boschstrasse 12; Weinheim; 69469; Deutschland