Creating the New American Hospital: A Time for Greatness (JOSSEY BASS/AHA PRESS SERIES) - Hardcover

Sherman, V. Clayton

Hardcover

ISBN 10: 1555425143 ISBN 13: 9781555425142

Verlag: Jossey-Bass, 1993

Inhaltsangabe

Transforming the American Hospital

Provides an exciting, values-centered approach to leadingorganizational change that produces rapid and lastingresults.
--Coyla Anderson, executive vice president, operations, Holy CrossHealth System

At a time when the health care industry is going through acrisis--closures, layoffs, soaring costs, dissatisfied customers,and increased turnover--some hospitals have dramatically improvedquality, productivity, and profitability. How?

They have met the challenges of operating in today's health careenvironment through a complete, revolutionary transformation in howhospitals are managed. This book offers health care leaders anin-depth picture of how this new hospital operates and presentsdetailed, proven guidance for undertaking the transition.

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Über die Autorin bzw. den Autor

V. CLAYTON SHERMAN is founder and president of Management House, Inc., in Inverness, Illinois. Management House provides management development, organization development, and human resource services to a wide range of hospitals, Fortune 500 companies, associations, and emerging growth organizations. His consulting work has won numerous awards for his clients including achieving placement in the HCIA-Mercer list of the Top 100 Hospitals, Press-Ganey's nationally best-rated hospital in customer satisfaction, and 3M Innovations in Health Care Award for an organization's transformation using the New American Hospital model.Sherman's audiocassette programs, "The Uncommon Leader" and "Strategies for Stress Free Living," have been among the best-selling management programs of all time. he is the author of From Losers to Winners (1987) and Managerial Performance and Promotability (1984).

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At a time when the health care industry is going through a crisis―closures, layoffs, litigation, soaring costs, dissatisfied customers, and increased turnover―some hospitals have dramatically improved quality, productivity, and profitability. How? The leaders of those hospitals have undertaken the systematic and radical transformation necessary to create a hospital equipped to thrive in today's tumultuous and highly competitive environment. Creating the New American Hospital provides health care leaders with the insights they need to make this transformation.

Aus dem Klappentext

At a time when the health care industry is going through a crisis―closures, layoffs, litigation, soaring costs, dissatisfied customers, and increased turnover―some hospitals have dramatically improved quality, productivity, and profitability. How? The leaders of those hospitals have undertaken the systematic and radical transformation necessary to create a hospital equipped to thrive in today's tumultuous and highly competitive environment. Creating the New American Hospital provides health care leaders with the insights they need to make this transformation. Meeting the challenges of operating in today's health care environment, argues V. Clayton Sherman, requires nothing less than a complete, revolutionary transformation in how hospitals are managed―the creation of the New American Hospital. In this book, he offers health care leaders an in-depth picture of how the New American Hospital operates and presents detailed, proven guidance for undertaking the transition that hospitals must make if they are to adapt.Over the past thirteen years, Sherman has consulted with hundreds of hospitals, helping health care executives across the country to make successful organizational transformation happen. Offering detailed examples drawn from field experience, he demonstrates how hospitals have effectively applied his management approach and achieved demonstratable and rapid improvements in customer satisfaction, quality, staff growth, organizational climate, productivity, innovation, and profitability. Sherman describes the New American Hospital model and how it differs from the failing management approach associated with the industry's past. He details how this new model requires a complete revision of management approach, use of people, response to the customer, and organization structure. And he offers guidelines for understanding and carrying out the many aspects of organizational renewal―including assessing change readiness, formulating a plan, gaining consensus

Details zur Ausgabe

• Verlag: Jossey-Bass
• Erscheinungsdatum: 1993
• Sprache: Englisch
• ISBN 10: 1555425143
• ISBN 13: 9781555425142
• Einband: Gebundene Ausgabe
• Auflage: 1
• Anzahl der Seiten: 336
• Kontakt zum Hersteller: Wiley-VCH GmbH; product_safety@wiley.com; ; Boschstrasse 12; Weinheim; 69469; Deutschland