Virtual Reference Service: From Competencies to Assessment (The Virtual Reference Desk Series) - Softcover

Softcover

ISBN 10: 1555705286 ISBN 13: 9781555705282

Verlag: Neal-Schuman Publishers Inc, 2008

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Reseña del editor

This new collection shares experts' best practices, foreword looking models, and advice on new developments in virtual reference. Chapter authors discuss the building of consortia, motivational and coaching techniques for staff, instant messaging options, creation of subject-specific taxonomies, interpersonal communications improvement, methods of assessment, and more. A special section of the book introduces the all-new core competencies and standards of the Digital Reference Education Initiative - an IMLS-funded project to compile training tools from digital reference educators and practitioners. Each chapter is based on a cutting-edge conference presentation and features both practical guidance and the latest thinking about virtual reference work in libraries.

Biografía del autor

Scott Nicholson is author of more than a dozen novels and seventy short stories, as well as six screenplays, four children s books, and three comic book series. His novel The Red Church was a finalist for the Bram Stoker Award and an alternate selection of the Mystery Guild. He also has collaborated with bestselling author J.R. Rain on several paranormal novels. He has served with the Mystery Writers of America, the Horror Writers Association, and International Thriller Writers. A former journalist, radio broadcaster, and musician, Nicholson won three North Carolina Press Association awards. To learn more about him, check out his website at www.hauntedcomputer.com.

Details zur Ausgabe

• Verlag: Neal-Schuman Publishers Inc
• Erscheinungsdatum: 2008
• ISBN 10: 1555705286
• ISBN 13: 9781555705282
• Einband: Tapa blanda
• Sprache: Englisch
• Anzahl der Seiten: 200
• Herausgeber: Lankes R. David, Nicholson Scott, Radford Marie L., Westbrook Lynn, Silverstein Joanne, Nast Philip