Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual (How-to-do-it Manual for Librarians, Band 159) - Softcover

Dudden, Rosalind Farnam

 
9781555706043: Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual (How-to-do-it Manual for Librarians, Band 159)
Softcover
ISBN 10: 1555706045 ISBN 13: 9781555706043
Verlag: NEAL SCHUMAN PUBL, 2007

Inhaltsangabe

Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: * Needs assessments * Performance improvements * Benchmarking * Library standards * Outcome measures Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more -- all reproducible from the CD-ROM -- help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.

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Verlag
NEAL SCHUMAN PUBL
Erscheinungsdatum
2007
Sprache
Englisch
ISBN 10 
1555706045
ISBN 13 
9781555706043
Einband
Taschenbuch
Anzahl der Seiten
464
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
Nicht verfügbar