The Quality Advantage: A Strategic Guide for Health Care Leaders - Hardcover

Morath, Julianne M.

Hardcover

ISBN 10: 1556482566 ISBN 13: 9781556482564

Verlag: Jossey-Bass Inc.,U.S., 1998

Inhaltsangabe

Experts estimate that between 30% and 50% of the costs of health care is in the cost of poor quality. The public has sent a clear message to the health care industry about their concern that we may lose sight of the individual patient relationship.

Today, the leaders' work in health care is to transform current systems to better understand and serve the needs of customers, to eliminate unnecessary work, to reduce costs, and to increase value. In order to do this, quality must be the driving strategy. Leaders must recognize and commit to quality as a business imperative.

This book explains to health care leaders, quality professionals, and providers what a commitment to quality means in terms of strategy, communication, and action. It provides a model, strategies, and practical action steps for moving an organization beyond control and compliance to build a quality culture, organizational agAnda, and achieve results.

Chapters address key quality issues including the following:
• Defining roles and responsibilities of leaders
• Partnering with the customer to define and achieve quality results
• Building a practical quality model
• Using measures for improvement and performance management
• Creating the infrastructure for a quality-driven organization
• Reducing errors and increasing safety
• Case studies of market leaders in quality

Über diesen Titel

Über die Autorin bzw. den Autor

JULIANNE M. MORATH is system vice president for quality, education, and performance effectiveness for Allina Health System, Minnetonka, Minnesota. She also has administrative responsibility for the oncology program at Abbott Northwestern Hospital and is a member of the executive staff. Ms. Morath has 23 years of experience as a patient care executive. She holds academic appointments at the University of Cincinnati, Brown University, and the University of Minnesota, among others. She has done extensive postgraduate work in organizational leadership. Ms. Morath is a frequent speaker on systems thinking, patient care delivery design, and topics related to quality and organizational learning.

Today, the leaders' work in health care is to transform current systems to better understand and serve the needs of customers, to eliminate unnecessary work, to reduce costs, and to increase value. In order to do this, quality must be the driving strategy. Leaders must recognize and commit to quality as a business imperative.

This book explains to health care leaders, quality professionals, and providers what a commitment to quality means in terms of strategy, communication, and action. It provides a model, strategies, and practical action steps for moving an organization beyond control and compliance to build a quality culture, organizational agenda, and achieve results.

Chapters address key quality issues including the following:

• Defining roles and responsibilities of leaders
  
• Partnering with the customer to define and achieve quality results
  
• Building a practical quality model
  
• Using measures for improvement and performance management
  
• Creating the infrastructure for a quality-driven organization
  
• Reducing errors and increasing safety
  
• Case studies of market leaders in quality

Aus dem Klappentext

Experts estimate that between 30% and 50% of the costs of health care is in the cost of poor quality. The public has sent a clear message to the health care industry about their concern that we may lose sight of the individual patient relationship. Today, the leaders' work in health care is to transform current systems to better understand and serve the needs of customers, to eliminate unnecessary work, to reduce costs, and to increase value. In order to do this, quality must be the driving strategy. Leaders must recognize and commit to quality as a business imperative.This book explains to health care leaders, quality professionals, and providers what a commitment to quality means in terms of strategy, communication, and action. It provides a model, strategies, and practical action steps for moving an organization beyond control and compliance to build a quality culture, organizational agenda, and achieve results.Chapters address key quality issues including the following:

• Defining roles and responsibilities of leaders
• Partnering with the customer to define and achieve quality results
• Building a practical quality model
• Using measures for improvement and performance management
• Creating the infrastructure for a quality-driven organization
• Reducing errors and increasing safety
• Case studies of market leaders in quality

Details zur Ausgabe

• Verlag: Jossey-Bass Inc.,U.S.
• Erscheinungsdatum: 1998
• Sprache: Englisch
• ISBN 10: 1556482566
• ISBN 13: 9781556482564
• Einband: Gebundene Ausgabe
• Anzahl der Seiten: 248
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar