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The Reference Interview As a Creative Art - Hardcover

Jennerich, Elaine; Jennerich, Edward

 
9781563084669: The Reference Interview As a Creative Art
Hardcover
ISBN 10: 156308466X ISBN 13: 9781563084669
Verlag: Libraries Unlimited, 1997

Inhaltsangabe

Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues.

Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.

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Über die Autorin bzw. den Autor

Elaine Z. Jennerich, Edward J. Jennerich

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Verlag
Libraries Unlimited
Erscheinungsdatum
1997
Sprache
Englisch
ISBN 10 
156308466X
ISBN 13 
9781563084669
Einband
Gebundene Ausgabe
Anzahl der Seiten
142
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
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Deutschland