The Benchmarking Workbook: Adapting Best Practices for Performance Improvement: Adapting the Best Practices for Performance Improvement

Watson, Gregory H.

 
9781563270338: The Benchmarking Workbook: Adapting Best Practices for Performance Improvement: Adapting the Best Practices for Performance Improvement
ISBN 10: 1563270331 ISBN 13: 9781563270338
Verlag: Productivity Press, 1992

Inhaltsangabe

The Benchmarking Workbook provides an exceptionally practical guide for implementing or augmenting benchmarking procedures as an integral part of change process and quality management. Keeping the requirements of customers foremost, the author explains how to identify benchmark needs and initiate a plan. To assure full participation, he explains how to address an organization’s culture, set goals, and tap into the creativity of participants. The approach, while uniquely simple, is highly effective as is demonstrated through an illuminating case study. The book includes a group of tools that will allow benchmarking techniques to be applied in a variety of organizations.

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Verlag
Productivity Press
Erscheinungsdatum
1992
Sprache
Englisch
ISBN 10 
1563270331
ISBN 13 
9781563270338
Einband
Lehrbuch
Anzahl der Seiten
176
Kontakt zum Hersteller
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Verantwortliche Person
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