Freedom from Command and Control: Rethinking Management for Lean Service - Hardcover

Seddon, John

 
9781563273278: Freedom from Command and Control: Rethinking Management for Lean Service
Hardcover
ISBN 10: 1563273276 ISBN 13: 9781563273278
Verlag: Productivity Press, 2005

Inhaltsangabe

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.

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Über die Autorin bzw. den Autor

John Seddon is visiting professor at The University of Hull Business School and Managing Director of Vanguard Consulting. Service organisations following his ideas are achieving profound improvements in service, efficiency and morale. John has been a long-term critic of the UK's public-sector 'reform programme', arguing that reforms (targets and other specifications) make performance worse. He has repeatedly attacked current management thinking where it supports economies of scale, quality standards like ISO9000, the use of targets, inspection and centralised control of local services, and areas of public sector reform including 'deliverology'. He is well known for having adapted the Toyota Production System and the work of Deming and Taiichi Ohno into 'The Vanguard Method' for improving service performance.

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Verlag
Productivity Press
Erscheinungsdatum
2005
Sprache
Englisch
ISBN 10 
1563273276
ISBN 13 
9781563273278
Einband
Gebundene Ausgabe
Auflage
1
Anzahl der Seiten
238
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
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Deutschland