Continual Improvement in Government Tools and Methods: Tools & Methods (St Lucie) - Softcover

Koehler, Jerry W.

Softcover

ISBN 10: 1574440179 ISBN 13: 9781574440171

Verlag: Routledge, 1996

Inhaltsangabe

Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector.
To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.

Über diesen Titel

Über die Autorin bzw. den Autor

Jerry W. Koehler

Von der hinteren Coverseite

If you want to improve processes, effective decision-making is a necessity. Many team leaders and most team members don't have a good understanding of how the quality process works. Key to the success of quality implementation is the understanding team leaders and members have of the process and the tools to be used. Full of practical examples, Continual Improvement in Government is designed to provide users with a complete and definitive description of the tools and viable techniques most beneficial in decision-making, including flowcharts, cause and effect diagrams, control charts, histograms, and benchmarking. Make the most of the people closest to any process - they understand it best. Give them the guidance to make the most of data in order to enhance decision-making. Dispel the myths and fears of data collection and analysis. Let this book be your guide to continual improvement in government.

Details zur Ausgabe

• Verlag: Routledge
• Erscheinungsdatum: 1996
• Sprache: Englisch
• ISBN 10: 1574440179
• ISBN 13: 9781574440171
• Einband: Taschenbuch
• Anzahl der Seiten: 160
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Logos Europe; contact@logoseurope.eu; ; Rue Nicolas Possin 9; La Rochelle; 17000; Frankreich