Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center - Softcover
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This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.
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The Call Center Handbook : The Complete Guide to Starting, Running and Improving Your Call Center
Anbieter: Better World Books, Mishawaka, IN, USA
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Zustand: Good. Former library copy. Pages intact with minimal writing/highlighting. The binding may be loose and creased. Dust jackets/supplements are not included. Includes library markings. Stock photo provided. Product includes identifying sticker. Better World Books: Buy Books. Do Good. Bestandsnummer des Verkäufers 6360194-6
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Anbieter: Book Grocer, Tullamarine, VIC, Australien
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Paperback. , . NB: This is a secondhand book in very good condition. See our FAQs for more information. Please note that the jacket image is indicative only. A description of our secondhand books is not always available. Please contact us if you have a question about this title.Author: Keith DawsonFormat: Paperback Number of Pages: 300This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites. Paperback. Bestandsnummer des Verkäufers 9781578200474-SECONDHAND
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Anbieter: BennettBooksLtd, Los Angeles, CA, USA
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Paperback. Zustand: New. In shrink wrap. Looks like an interesting title! Bestandsnummer des Verkäufers Q-1578200474
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