Connecting with Clients: Practical Communication for 10 Common Situations, Second Edition - Softcover

Dana Durrance; Laurel Lagoni

Softcover

ISBN 10: 1583261168 ISBN 13: 9781583261163

Verlag: AAHA Press, 2010

Inhaltsangabe

Communication is the cornerstone of any healthy relationship, including those you build with your veterinary clients. But do you and your staff really know how to communicate well in difficult situations?

The second edition of Connecting with Clients: Practical Communication for 10 Common Situations gives every member of the veterinary team insightful, easy-to-understand information about what to say and what to do in a variety of challenging client-relations situations.

Authors Dana Durrance, MA, and Laurel Lagoni, MS, provide a situation summary and assessment for each of the ten circumstances covered, as well as role play exercise ideas. Designed to be used as both a quick reference guide and team training tool, this indispensable book includes: an interactive online video component; an overview of communications skills; a glossary of communication terms; advice for developing your own protocols; an additional resources section; a role-play feedback form.

Details zur Ausgabe

• Verlag: AAHA Press
• Erscheinungsdatum: 2010
• Sprache: Englisch
• ISBN 10: 1583261168
• ISBN 13: 9781583261163
• Einband: Taschenbuch
• Auflage: 2
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Nicht verfügbar