The term usability engineering, says Dhillon (engineering, U. of Ottawa, Canada), was coined in the middle 1980s to describe an approach to product development based on user or customer data and feedback. He aspires here to fill a gap in the literature on it by discussing user errors, human reliability, and human factors on which usability engineering is based, and by encompassing the latest developments in the field. His topics include human error and reliability basics, usability engineering life cycle stages and important associated areas, evaluation methods, testing usability, user errors, mathematical models for usability assurance, software usability, and medical device usability. Chapter-end problems are included. Annotation ©2005 Book News, Inc., Portland, OR (booknews.com)
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