Handling Difficult People: What to Do When People Push Your Buttons - Hardcover

Townsend, John

Hardcover

ISBN 10: 1591454778 ISBN 13: 9781591454779

Verlag: Integrity Publishers, 2006

Inhaltsangabe

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

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Reseña del editor

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

Details zur Ausgabe

• Verlag: Integrity Publishers
• Erscheinungsdatum: 2006
• Sprache: Englisch
• ISBN 10: 1591454778
• ISBN 13: 9781591454779
• Einband: Tapa dura
• Auflage: 1
• Anzahl der Seiten: 123
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: Reckitt Benckiser Deutschland GmbH; consumerhealth_de@reckitt.com; ; Darwinstrasse 2-4; Heidelberg; 69115; Deutschland