Assessing Information Needs: Managing Transformative Library Services - Softcover

Grover, Robert; Greer, Roger C.; Agada, John

 
9781591587972: Assessing Information Needs: Managing Transformative Library Services
Softcover
ISBN 10: 1591587972 ISBN 13: 9781591587972
Verlag: Libraries Unlimited, 2010

Inhaltsangabe

Based on a tested model for community analysis, this book offers a guide to the management of client-centered transformative information services that can be applied in any type of library or information agency.

Knowing a community enables library and information professionals to prioritize the community's information needs and design appropriate services for them. Assessing Information Needs: Managing Transformative Library Services was written to provide the rationale for community analysis, a model for gathering community data, and a process for analyzing data and applying it to the management of an information agency.

The book explains why information professionals should customize services, as well as the "how to" of collecting data. A model for gathering community information is described, applied, and demonstrated through a case study. The book then shows how such information is interpreted and used to plan information services that are transformative for individuals and groups in the case-study community, providing lessons that readers can use with their own institutions. Rooted in a philosophy of customer service, the method presented here is perfect for public, school, academic, and special libraries or other types of information agencies.

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Über die Autorin bzw. den Autor

Robert J. Grover Professor Emeritus, Roger C. Greer, John Agada

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Verlag
Libraries Unlimited
Erscheinungsdatum
2010
Sprache
Englisch
ISBN 10 
1591587972
ISBN 13 
9781591587972
Einband
Taschenbuch
Auflage
1
Anzahl der Seiten
224
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
gpsr@libri.de
gpsr@libri.de

Friedensallee 273
Hamburg
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Deutschland