I Love You More Than My Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad - Hardcover

Bliss, Jeanne

Hardcover

ISBN 10: 1591842956 ISBN 13: 9781591842958

Verlag: Portfolio, 2009

Inhaltsangabe

Book by Bliss Jeanne

Über diesen Titel

Reseña del editor:

Citing the examples of companies who promote devoted customer loyalty, a former senior customer executive identifies five pivotal decisions that successful companies make in the areas of purpose, accountability, and being there for customers.

Biografía del autor:

Jeanne Bliss began her career at Lands' End as a customer service pioneer and went on to serve as the chief customer executive at Coldwell Banker, Allstate, Microsoft, and Mazda. She is now the president of the consulting firm CustomerBliss, with clients such as AAA, Johnson & Johnson, Costco, and Symantec. She lectures around the world and is frequently quoted by major media. Her first book was Chief Customer Officer.

Über diese Auflage

• Verlag: Portfolio
• Erscheinungsdatum: 2009
• ISBN 10: 1591842956
• ISBN 13: 9781591842958
• Einband: Tapa dura
• Anzahl der Seiten: 198