This book provides IT managers and decision makers with a detailed guide to SAP Enterprise Support. Using a top-down approach, the book begins by explaining why Enterprise Support was introduced, and then details the concrete benefits and concepts of Enterprise Support. It teaches you how and why to use Enterprise Support and covers the new services that have been incorporated. This is the one book you need to really understand how SAP Enterprise Support can work for your organization.
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Gerhard Oswald is member of the executive board of SAP AG.
Dr. Uwe Hommel leads the Active Global Support – Large Enterprise Organisation in the Board area Global Service & Support as an Executive Vice President.
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