Second Edition of the complete guide to discovering, scoping, assessing, modeling, and redesigning business processes.This thouroughly updated resource provides the reader with clear, current, and concise guidance on creating highly effective business processes for your organization.
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Alec Sharp is the founder and senior consultant of Clariteq System Consulting, Ltd. in West Vancouver, British Columbia, Canada. He is a founding member and past-president of the British Columbia DAMA (Data Administration Management Association) chapter. Patrick McDermott is president of McDermott Computer Decisions, Inc., in Oakland, California. He received his B.A. in Economics from California State University at Sacramento. He has served as director of the Data Management Association (DAMA).
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