This book describes a groundbreaking concept that enables public libraries-and librarians-to become indispensable by following a "Three Pillars" educational approach, and by replacing traditional terms with powerful, intuitive, value-enhanced terminology that everyone understands.
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Valerie J. Gross, MM, MLS, JD, is president and CEO of the top-ranked Howard County Library System (HCLS) in Columbia, MD, and a passionate promoter of public libraries.
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