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Challenges of Managing Information Quality in Service Organizations - Hardcover

 
9781599044200: Challenges of Managing Information Quality in Service Organizations
Hardcover
ISBN 10: 159904420X ISBN 13: 9781599044200
Verlag: Idea Group Publishing, 2006

Inhaltsangabe

Poor quality of data and information can have a harmful impact on decision-making and therefore on the overall effectiveness of an enterprise. Incorrect and misleading information associated with an enterprise's production and service provision jeopardize both customer relationships and customer satisfaction, and ultimately have a negative effect on revenue. Challenges of Managing Information Quality in Service Organizations presents cases and applications of information quality in various industrial service sectors, and presents twelve chapters organized into four sections: information quality application in healthcare industry, information quality application in banking, real estate and postal industries, information quality application for database management services, and information quality application for research and development. Challenges of Managing Information Quality in Service Organizations provides insight and support for academic professionals as well as for practitioners concerned with the management of information.

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Über die Autorin bzw. den Autor

Latif Al-Hakim, University of Southern Queensland, Australia. Massimo Memmola, Catholic University, Italy.

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Verlag
Idea Group Publishing
Erscheinungsdatum
2006
Sprache
Englisch
ISBN 10 
159904420X
ISBN 13 
9781599044200
Einband
Gebundene Ausgabe
Anzahl der Seiten
348
Herausgeber
Al-Hakim Latif
Kontakt zum Hersteller
preigu GmbH & Co. KG
mail@preigu.de

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