Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation (AGENCY/DISTRIBUTED) - Softcover

Motwani, Jaideep

 
9781606494073: Lean Sigma Methods and Tools for Service Organizations: The Story of a Cruise Line Transformation (AGENCY/DISTRIBUTED)
Softcover
ISBN 10: 1606494074 ISBN 13: 9781606494073
Verlag: Business Expert Press, 2012

Inhaltsangabe

Every business aspires to be competitive and profitable in its market. To do this, an organization needs to offer customers value propositions, which may be manifest in the product it produces or the service it provides. This in turn will create customer loyalty and growth. There are a number of organizational philosophies and strategies used by businesses to help accomplish this goal, among which are the concepts of Six Sigma and Lean. This book proposes to integrate the best practices from each of these philosophies and apply them to a customer-focused organization-a cruise ship-whose overriding mission is to deliver superior service to its customers. The authors demonstrate in this book how key components of both Six Sigma and Lean-such as identifying and removing defects, elimination of waste, metrics, speed of delivery, and the seamless integration of these concepts and practices throughout the operation-serve to enhance the kind of value propositions that customers recognize and that allow an organization to be successful.

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Über die Autorin bzw. den Autor

Jaideep Motwani, Chairperson and Professor of Management, Seidman College of Business, Grand Valley State University, Allendale, MI, USA.

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Verlag
Business Expert Press
Erscheinungsdatum
2012
Sprache
Englisch
ISBN 10 
1606494074
ISBN 13 
9781606494073
Einband
Tapa blanda
Anzahl der Seiten
138
Kontakt zum Hersteller
Nicht verfügbar
Verantwortliche Person
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