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Acknowledgments,
Foreword,
Chapter 1: You Were Born to Perform,
Chapter 2: When Everyone Gets a Trophy: Obstacles to Performance-Driven Thinking,
Chapter 3: Attitude: The Foundation of Performance-Driven Thinking,
Chapter 4: Performance-Driven Thinking in Your Personal Life,
Chapter 5: Performance-Driven Thinking in Business,
Chapter 6: Leading Performance-Driven Thinking,
Chapter 7: Dealing with Non-Performers,
Chapter 8: Believing in Small Wins,
Chapter 9: Sustaining Performance-Driven Thinking 95,
Chapter 10: Selecting Your Stage to Perform,
Chapter 11: The Moment of Truth: Are You a Performer or a Bystander?,
Conclusion: The Stage Is Set — Now Introducing You,
Performance-Driven Resources,
About the Authors,
You Were Born to Perform
You have waited for months to see your favorite band. The tickets sold out quickly, but you were fortunate enough to land a couple. You grab your favorite partner and head out for a nice dinner before the show. After dropping just over fifty dollars for a great meal, including drinks, you head to the sold-out concert venue. You arrive in heavy traffic and find your seats. After the opening band plays, there is a brief intermission and the lights go out. You are psyched as you wait for the main act. The stage is set, the moment has arrived, and excitement fills the air. The long-awaited band takes the stage, the lights flash on — yet there is a noticeable silence. The band is just standing there, instruments in hand, completely still and silent. The crowd gets restless and begins to clap in sync. Where is the music? Why isn't the group performing? What's going on?
After a period of time, the band leaves the stage and the house lights come on. The announcer lets the crowd know that the band has decided not to play tonight. How could that happen?
It happens every day all over the world. Since the day you were born, the stage for you to perform has been set. It begins when we are infants and continues on throughout our lives. Our first steps are celebrated. Our first words are captured and applauded. Your first day of school is a milestone. The day you graduate from high school is recorded and remembered. But what makes these moments special is not just about that present achievement, as important as it is. It's the fact that this achievement marks the threshold of an even bigger opportunity. At each new juncture, you apply what you learn and take the next step. You didn't learn to walk to stop short of learning to run. You didn't learn to add to stop short of learning to multiply. The key moments in our lives are all about learning how to perform — and going on to perform on a bigger stage.
Your knowledge, skills, and abilities were no accidents. And your God-given talents were not intended to be wasted. If we look around our world today, we could all name individuals who could have made a huge difference in life if they would have performed to their abilities. People who had the talent and opportunity but just would not take the next step toward performance.
So why do some people take the stage in life, while others hesitate? That is the magic question that faces our entire society. Parents wonder why some children perform and others hold back. Educators are equally perplexed, spending countless hours (and dollars) trying to motivate performance in students. And despite the myriad of books and systems guaranteeing better performance and productivity, most businesses still struggle to find the right formula that works long term. While most of our programming and efforts in the past several years have focused on group or team performance, one central issue still remains. We cannot escape the fact that performance (or the lack thereof) is fundamentally an individual decision.
Look around and answer this question: if the people within your scope of influence fail to perform, whose fault is it? While you can encourage performance as a leader, you cannot perform for others. Just as you were born to perform, so were they. We are all born with some level of opportunity. Some were born with certain obstacles, but look at the countless people in our society who have overcome obstacles such as disease and birth defects to become champions. War-battered heroes have returned to our society and have become inspirational leaders. Cancer survivors have battled their disease and have pushed onward. Victims of crime and disorder in our society have started national efforts to fight for the rights of others who have faced injustice.
If our bodies were programmed to perform, everyone would automatically perform to the limit of their ability. But we know that's not the case. Some people wait for their ship to come in; others swim out to it. Some people wait for the right time; others say there is no time like today. Some people wait for the right circumstances; others create their own circumstances regardless of ability, heredity, or opportunity.
So again, what separates those who choose to perform and those who become idle in their efforts?
This question has perplexed both David and I (Bobby) throughout our years in leadership in both the public and private sectors.
I first noticed performance issues in the workplace when I began my career in law enforcement at the young age of 20. Since the third grade, I had wanted to be a police officer. I made it my goal to proudly wear the badge and gun in an effort to change society. I can recall working hard as a detective to clear cases. At the same time, other investigators displayed an attitude of coasting along when it came to their caseload. Obviously there was a significant difference in the performance of those who worked hard and those who just coasted along.
But the surprising aspect, which was consistent throughout all my years working in the police department and in local government, was that everyone received the same yearly raise whether they produced effort or not. Non-performers received the same incremental increase in pay as performers. This was my first introduction to what I learned later was a status-quo attitude toward performance and overall effort. As a person who is driven by performance, this both perplexed and disappointed me. We will reflect more on this issue in chapters 4 and 6, where we discuss workplace performance.
In addition to the workplace, I also noticed performance issues in the area of organized athletics. For over thirty years I have had the honor and enjoyment of being involved in the world of sports as a high school official, prep school coach, and Little League coach. As a top-level high school basketball official, I had the opportunity to be involved in a number of games where it was evident that players were giving their very best effort in pursuing their goals of winning the contest. But surprisingly, I can also recall a number of games where players appeared to be simply going through motions of participating, acting as if losing was no big deal.
As a coach at the youth sports and prep-school level, I have coached players with little ability, as well as those with excellent athletic skills. I have always been amazed at the varying degrees of...
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