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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World - Hardcover
Inhaltsangabe
In The Customer Service Revolution , DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant. As a result of this Customer service revolution, people are being treated differently, better, and in a way like never before. This is a result of how companies and management are treating their employees and how employees are treating each other and the Customerwhich ultimately permeates into people's personal lives at home and in their communities. Can the way you run your business or treat your Customers have an effect on the world at large? John DiJulius will show you just that! Drawing on years of experience consulting with the top customer service companies around the world and in his role building his first business, John Robert's Spa, into one of the top 20 salons in the US, DiJulius will show you exactly how to create your very own Customer service revolution and make price irrelevant.
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Über die Autorin bzw. den Autor
John R. DiJulius III is considered the authority on world-class Customer service and is the author of three books on Customer experience. He is the president of The DiJulius Group--a Customer service consulting firm that works with companies like Starbucks, Chick-fil-A, The Ritz-Carlton, Nestle, PwC, Lexus, and many more. John is also the founder and owner of John Robert's Spa--named one of the Top 20 Salons in America (in light of their impeccable Customer experience standards, no doubt). John lives in Aurora, Ohio with his three sons.
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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World
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