A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services - Softcover

Law, Colin C.

Softcover

ISBN 10: 1627346937 ISBN 13: 9781627346931

Verlag: Brown Walker Press, 2018

Inhaltsangabe

A Practical Guide to Airline Customer Service is written for airline executives and undergraduate students who are preparing for a career in the airline service industry. Those working in similar functions and fields can also benefit from this book. This book primarily focuses on the importance of customer service in the airline industry. This includes basic airline operations and essential communication skills, and how airline service agents interact with passengers at every contact point of the travel process. This textbook is for anyone seeking a successful and rewarding career in the airline industry.

Über diesen Titel

Über die Autorin bzw. den Autor

Colin C. Law is academician of Air Transportation Management. Prior to joining the academic field, he had worked in the customer service, reservation and finance departments of a major international carrier for nearly ten years. This extensive experience in customer service and airline operations has enabled him to develop multiple airline courses for the tertiary education sector and provide working professionals with insight into the airline industry. Colin is also the author of other critically acclaimed textbooks on airline airport operations, and is the author of A Practical Guide to Airline Customer Service: From Airline Operations to Passenger Services and the co-author of Introduction to Airline Ground Service.

Details zur Ausgabe

• Verlag: Brown Walker Press
• Erscheinungsdatum: 2018
• Sprache: Englisch
• ISBN 10: 1627346937
• ISBN 13: 9781627346931
• Einband: Taschenbuch
• Anzahl der Seiten: 304
• Kontakt zum Hersteller: Nicht verfügbar
• Verantwortliche Person: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Deutschland